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Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.

– The customer service agent may request additional information form the customer

– The merchant is notified and given 15 days to dispute the fraud claim

– If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account

– If the fraud claim is rejected, the customer is notified and given 15 days to respond

Select the case life cycle design that follows the quidelines for identifying and naming stages.
A .

B .

C .

D .

Answer: D

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