How does information about problems and known errors contribute to ‘incident management’?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

How does information about problems and known errors contribute to ‘incident management’?
A . It enables quick and efficient diagnosis of incidents
B . It removes the need for regular customer updates
C . It removes the need for collaboration during incident resolution
D . It enables the reassessment of known errors

Answer: A

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