Posted by: Pdfprep
Post Date: March 25, 2021
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
A . 15
B . 10
C . 8
D . 5
Answer: D
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