If you use skills-based routing, where is the agent selection criteria defined? - PdfPrep.com

Posted by: Pdfprep Category: 500-052 Tags: Other Cisco Certifications, 500-052 exam questions, 500-052 practice exam Post Date: November 23, 2020

If you use skills-based routing, where is the agent selection criteria defined?
A . in the Contact Service Queue definition
B . In the Resource definition
C . in the Skill definition
D . in the Skill Group definition

Answer: A

Author

Leave a Reply Cancel reply