A cloud administrator is troubleshooting a network issue that was raised after the introduction of a CASB solution. The administrator attempts different ideas during troubleshooting but is unable to resolve the issue.
In which of the following steps of the troubleshooting process is the administrator experiencing an issue?
A . Identifying the problem
B . Establishing a theory of probable cause
C . Testing the theory to determine the cause
D . Documenting the findings and actions