related service levels?

Posted by: Pdfprep Category: ITIL Tags: , ,

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business¬

related service levels?
A . Change management
B . IT service continuity management
C . Financial management for IT services
D . Service catalog management

Answer: B

Explanation:http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)

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