To allow this agent to wrap up a call, which parameter should be adjusted?

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?
A . Assigned Skill on the Hunt Group form
B . Call Handling Preference on the Hunt Group form
C . Timed ACW field on the VDN or Hunt Group form
D . Direct Agent Call First on the Agent Handling form

View Answer

Answer: A