To meet these requirements, which Call Center Elite feature would you recommend?

A customer requires a Call Center feature that will provide the following:

• A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

• As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?
A . Advanced Call Vectoring
B . Business Advocate
C . Best Service Routing
D . Expert Agent Selection

View Answer

Answer: C