What can you tell the Account Manager about the CDR/SMDR information and output?

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?
A . IP Office tracks that information and It can be reviewed using the built-in reports.
B . IP Office does not track that Information but It is available using a third-party call accounting application.
C . IP Office does not track that information but it is available with a call center application.
D . IP Office tracks that information and It Is provided In a CSV format.

View Answer

Answer: A