What is an IS auditor’s BEST recommendation to management if a review of the incident management process finds multiple instances of incident tickets remaining open for an unusually long time?
A . Implement reporting of key performance indicators (KPIs) for ticket closure.
B . Increase the number of help desk staff to enable faster ticket closure.
C . Manually review the identified tickets and mark as closed in the system.
D . Configure the system to automatically close tickets after a defined period.
Answer: D