Posted by: Pdfprep
Post Date: November 6, 2020
What is the BEST description of an operational level agreement (OLA)?
A . An agreement between the service provider and another part of the same organization
B . An agreement between the service provider and an external organization
C . Adocument that describes to a customer how services will be operated on a day-to-day basis
D . A document that describes business services to operational staff
Answer: A
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