What is the first step in determining what a customer "wants"?

What is the first step in determining what a customer "wants"?
A . Have sit down meeting with them
B . Evaluate what customer gives
C . Identify who the customer is
D . Listen to the customer

View Answer

Answer: C

Explanation:

First step is to listen to identify who the customer is. In complex business world, it may not be as easy as you would think.