What is the purpose of the ‘monitoring and event management’ practice?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

What is the purpose of the ‘monitoring and event management’ practice?
A . To restore normal service operation as quickly as possible
B . To manage workarounds and known errors
C . To capture demand for incident resolution and service requests
D . To systematically observe services and service components

Answer: D

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