What must be administered so that Direct Agent calls are measured properly?

Posted by: Pdfprep Category: 7392X Tags: , ,

Direct Agent calls are not getting counted correctly in the Call Management System (CMS).

What must be administered so that Direct Agent calls are measured properly?
A . Class of Restriction (COR)
B . Class of Service (COS)
C . skill-level
D . ead-mia

Answer: A

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