What should you do?

You enable status reason transitions for the case entity.

You cannot reactivate a case due to an issue with the current status reason.

You need to correct the issue.

What should you do?
A . Using status reason transitions, ensure that all active status reason options have at least one value.
B . Using status reason transitions, add a new active status reason to the current status reason for the case.
C . Using status reason transitions, ensure that all inactive status reason options have at least one value.
D . Using status reason transitions, add a new inactive status reason to the current status reason for the case.

View Answer

Answer: B