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When a call arrives, how will the Communication Manager interpret the highest priority calls?

Given the following conditions:

– In the Business Advocate configuration

– During agent surplus conditions

– WHEN agents are available

– The agent selection method is PAD

When a call arrives, how will the Communication Manager interpret the highest priority calls?
A . As the highest skill agent with the lowest occupancy
B . As the agent with the lowest ratio of adjusted work time and target allocation for the skill
C . As the highest skill level, most idle agent
D . As the most idle agent, without regard to skill level

Answer: B

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