Posted by: Pdfprep
Post Date: November 9, 2020
On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)
A . Agents with the longest idle time are reserved for an eligible job
B . Priority of the Job task
C . Agent skill level
D . Priority of calls in the queue
Answer: BD
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