When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?
A . Do not argue with the customer and/or be defensive
B . Use technical terms to assure customer confidence
C . Escalate the customer’s issue to a supervisor
D . Sympathize with the customer about issue

View Answer

Answer: A