Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?
A . Executing improvement actions
B . Performing baseline assessments
C . Defining the improvement plan
D . Understanding the business mission

Answer: B

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