Which course of action should Jose take in this situation?

Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees.

Which course of action should Jose take in this situation?
A . Ask the employees to search-first for the answer to their questions, and if they are still unable to find the answer, post their own questions in a public #help channel, where Jose and his team will respond in thread.
B . Ask the employees to post their own questions in a public #help channel, where Jose and his team will respond in thread.
C . Post their questions on their behalf in a public #help channel and respond in thread.
D . Respond to each employee via direct message with the answer to their questions.

View Answer

Answer: A