Which is a key requirement for a successful service level agreement?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

Which is a key requirement for a successful service level agreement?
A . It should be written in legal language
B . It should be simply written and easy to understand
C . It should be based on the service provider’s view of the service
D . It should relate to simple operational metrics

Answer: B

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