Which is provided by the ‘engage’ value chain activity?

Posted by: Pdfprep Category: ITILFND_V4 Tags: , ,

Which is provided by the ‘engage’ value chain activity?
A . Ensuring that stakeholder expectations for quality are met
B . Ensuring that stakeholder needs are understood by the organization
C . Ensuring that service components are available when needed
D . Ensuring that services are operated to meet agreed specifications

Answer: B

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