Which of the following actions can Interaction Center agents start when processing inbound phone calls? There are 3 correct answers to this question.

Posted by: Pdfprep Category: C_TCRM20_73 Tags: , ,

Which of the following actions can Interaction Center agents start when processing inbound phone calls? There are 3 correct answers to this question.
A . Qualify a lead.
B . Identify the account.
C . Start the interactive script editor.
D . Identify an installed base component/object.
E . Create a new alert.

Answer: A,B,D

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