Pacific West Banking has a payments process that automatically receives pending payments from multiple regions into their payment system (Paytex).
Paytex contains a queue of cases awaiting payment. When processing the case manually an agent must use two other systems, the core banking system (DataPlus) and online account checker (FireWire).
The manual processing must perform the following steps:
– Open the next case where the status is null in Paytex
– Set the status to “In Progress” in Paytex
– Validate source account in DataPlus
– Confirm source funds in DataPlus
– Check for fraud flags in Paytex
– Confirm recipient IBAN details in Firewire
– Perform payment in Paytex
– Update case in Paytex queue. Add payment confirmation number to case and set status to “Completed”
– Where cases cannot be fulfilled due to validation errors (e.g. invalid account details, insufficient funds, suspected fraud etc.) the customers will be contacted by the agent to resolve.
A proposed Blue Prism solution with the following properties has been created to automate the payment processing:
– There will be one Blue Prism process that will perform the steps described above.
– Where a case is an exception the status will be set in Paytex to “Manual Review” in order that the manual team can pick up the case from Paytex and contact the customer and conclude the case.
– It is anticipated that to meet the SLAs of the expected volumes up to 5 instances of the Blue Prism process will be required to run concurrently.
– A Blue Prism work queue will be used to host the payments. The queue will be configured for only 1 attempt per case and the key will be (region) & {source account number}.
– The process will be started by the scheduler at 06:00 and will stop at 05:50.
Which of the following are correct? (Choose three.)
A . There is a risk that a payment can be duplicated.
B . The process should not be designed to use a Blue Prism Work Queue but use Paytex as the work queue.
C . The process will not scale i.e. you cannot run multiple instances at the same time.
D . The solution exposes sensitive personal information.
E . The process should not be automated as it uses a third party web application.
F . There is a risk that a payment can be orphaned.
Answer: BCD
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