Which of the following is NOT an example of Self-Help capabilities?

Posted by: Pdfprep Category: ITIL Tags: , ,

Which of the following is NOT an example of Self-Help capabilities?
A . Requirement to always call the service desk for service requests
B . Menu-driven range of self help and service requests
C . Web front-end
D . A direct interface into the back end process handling software

Answer: A

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