Which of the following is the correct definition of an outcome?

Posted by: Pdfprep Category: ITIL-F Tags: , ,

Which of the following is the correct definition of an outcome?
A . The results specific to the clauses in a service level agreement (SLA)
B . The result of carrying out an activity, following a process or delivering an IT service
C . All the accumulated knowledge of the service provider
D . All incidents reported to the service desk

Answer: B

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