Which of the following should be done NEXT to continue troubleshooting the problem?

A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed.

Which of the following should be done NEXT to continue troubleshooting the problem?
A . Run msconfig to clean boot the computer
B . Run Event Viewer to identify the cause
C . Run System Restore to revert to previous state
D . Run Recovery Console to kill the processes

View Answer

Answer: A