An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used .
Which of the following should the technician perform FIRST to resolve the issue?
A . Clean out the charging port on the device
B . Replace the mobile device’s battery
C . Issue a new charging cable to the employee
D . Send the device for service and give the employee a loaner
Answer: A