Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
A . Organizations and people
B . Information and technology
C . Partners and suppliers
D . Value streams and processes

View Answer

Answer: B

Explanation:

This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).

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