Which one of the following can help determine the level of impact of a problem?

Posted by: Pdfprep Category: ITIL-F Tags: , ,

Which one of the following can help determine the level of impact of a problem?
A . Definitive media library (DML)
B . Configuration management system (CMS)
C . Statement of requirements (SOR)
D . Standard operating procedures (SOP)

Answer: B

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