Posted by: Pdfprep
Post Date: November 8, 2020
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
A . An agreement with an individual customer group, covering all the services that they use
B . An agreement that covers one service for a single customer
C . An agreement that covers service specific issues in a multi-level SLA structure
D . An agreement that covers one service for all customers of that service
Answer: D
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