Which one of the followingprovides the CORRECT list of processes within the service operation stage of the service lifecycle?

Posted by: Pdfprep Category: ITIL Tags: , ,

Which one of the followingprovides the CORRECT list of processes within the service operation stage of the service lifecycle?
A . Event management, incident management, problem management, request fulfilment, and access management
B . Event management, incident management, changemanagement, and access management
C . Incident management, problem management, service desk, request fulfilment, and event management
D . Incident management, service desk, request fulfilment, access management, and event management

Answer: A

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