Posted by: Pdfprep
Post Date: December 24, 2020
A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?
A . BCMS has all the functions Call Management System (CMS) supports but with less capacity.
B . BCMS generates Split Reports and not Skills Reports.
C . BCMS does not support all Call Center Elite features.
D . BCMS is only offered for customers with a Basic Call Center package.
Answer: C
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