Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A . basic call control (answer, hold, retrieve, end, and make call)
B . advanced call control (consultation, transfer after consult, conference after consult)
C . agent historical reports
D . ready and login reason codes
E . phonebooks and workflows
F . desktop for third-party ACD
Answer: ABE