Which two factors determine which call will be routed via the “Last Agent” element? (Choose two.)
A . If the Caller know the extension number of the Agent
B . How long ago the agent spoke to the caller
C . Minimum contact time during the last conversation with the agent
D . The Last Agent available in the group
E . If the Customer in is the Agents personal contacts list
Answer: B,E
Explanation:It is possible to create a task flow that will look at the Incoming CLID of a caller, and based on it look to matchthe caller with the Agent who last dealt with their query, if available. The Last agent element is used for this feature.
Explanation:http://downloads.avaya.com/css/P8/documents/100182213