Proactive Outreach Manager (POM) employs the use of an Agent script editor.
Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)
A . It is a utility used by agents to update/view Customer or Contact attributes.
B . The Agent scripts can be XML or in VXML formats.
C . The Agent scripts can be in Native or URL formats.
D . It is a utility used by customers to update their information using the self-service menu.
Answer: BD