Which two statements describe why the agent’s state would be designated as ‘OTHER’ in a non-EAS environment? (Choose two.)
A . The agents are on calls from another split.
B . The agents are on outgoing calls.
C . The agents are dialing a number to place a call or activate a feature.
D . An ACD call is ringing at their telephone.
E . The agents have pressed their aux work button.
Answer: C,D