Why do only 4% of the customers normally file a complaint?

Posted by: Pdfprep Category: CQE Tags: , ,

A product failure in the customer’s hands is bad for the company.

Why do only 4% of the customers normally file a complaint?
A . The product guarantee takes care of the product.
B . A warranty is in place on the product.
C . It is a minor inconvenience.
D . They don’t think it will do any good.

Answer: D

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