PdfPrep.com

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
A . When Verify solution step starts
B . When the Process ticket step starts
C . When the Process ticket step completes
D . When the Triage stage completes

Answer: B

Exit mobile version