Posted by: Pdfprep
Post Date: December 28, 2020
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
A . When Verify solution step starts
B . When the Process ticket step starts
C . When the Process ticket step completes
D . When the Triage stage completes
Answer: B
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