Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business¬
related service levels?
A . Change management
B . IT service continuity management
C . Financial management for IT services
D . Service catalog management
Answer: B
Explanation:http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)