2021 Salesforce FSL-201 Free Practice Test

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Many IT professionals are finding it hard to pass the Salesforce FSL-201 exam. It’s a challenging task, but that alone should not make you not showcase your skills. It would be best if you considered getting yourself a solid FSL-201 prep questions to enable you to pass the FSL-201 exam. Pdfprep offers the best Salesforce FSL-201 prep questions that have been carefully crafted to resemble the Salesforce – Implementing Field Service Lightning exam. If you use the Pdfprep FSL-201 prep questions, you get the assurance of success in your first trial of the Salesforce exam.

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1. Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work.

How should a Consultant recommend Configuring the new Contractor?

2. Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.

What field types should be configured to capture this information?

3. Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete.

How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

4. Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law.

What should a Consultant recommend to implement these parameters with the most flexibility possible?

5. Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.

Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

6. Universal Containers is looking to implement Entitlement Management to meet the following requirements: Any employee from the customer account is eligible for support. Specific purchased products are eligible for support.

What Objects should be set up for Entitlement Management?

7. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick.

How should the workload be assigned to other Field Technicians?

8. A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.

Which two upsell activities should the CSR consider? Choose 2 answers.

9. Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install).

How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

10. Universal Containers wants to encourage their Technicians to identify sales opportunities in the field.

Which option should a Consultant recommend?