Posted by: Pdfprep
Post Date: April 6, 2021
Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location.
What should be implemented to ensure the customer’s case automatically receives remote technical support?
A . Create an Entitlement Template on the Product.
B . Create a Workflow Rule on the Case.
C . Create a Milestone on the Product.
D . Create a Visualforce Page on the Case.
Answer: C