What do blue circles in the timeline of a case form represent?

Posted by: Pdfprep Category: CIS-CSM Tags: Certified Implementation Specialist, CIS-CSM exam questions, CIS-CSM practice exam Post Date: December 15, 2020

What do blue circles in the timeline of a case form represent?
A . Note
B . State
C . Activity
D . Comment

Answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseTimeline.html

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