Certification of Competency in Business Analysis CCBA Updated Questions

1. A business analyst (BA) worked with two stakeholders to finalize the access rights related requirements for an internal software application. According to the first stakeholder “Comments, once entered in the application, should be stored for 365 days and should not allow the users to delete”. According to the second stakeholder, “The users with super administrator privileges should be able to add/delete/modify every page/section in the entire application.”

Which characteristic does this pair of requirements fail to meet?

2. During the analysis, synthesis, and refinement of elicitation results the business analyst (BA) has discovered that some information is missing.

Which course of action would resolve the situation?

3. A company wants to increase its market share in the industry and its Board has prioritized capabilities that need to be implemented to achieve the goal. The business requirements for the top priority were signed off and the solution design has been completed. Due to technical constraints, it is not feasible to implement all the requirements at the same time.

What must the business analyst (BA) do to deal with this situation?

4. A business analyst (BA) is determining the current state as part of a new project.

What is an internal enterprise asset that the BA must include in the analysis?

5. A stakeholder would like to add requirements to an IT project which is in flight.

The project manager wants to revisit the traceability repository prior to committing to the addition of any new requests, because it is used for which of the following activities?

6. A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity.

What must the BA do to ensure maximum benefit for the stakeholders?

7. A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope.

Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?

8. A business analyst (BA) was asked to send the requirement details to the project manager (PM), director, vice president (VP), and Chief Information Officer (CIO). The BA shares the complete set of requirements to the PM and director, while creating a summarized version for the VP and CIO.

Which aspect of requirement specification and modeling was the BA performing?

9. A business analyst (BA) was asked by the vice president (VP) to evaluate the organization's claims processing capability and recommend improvements. The VP agreed to the BA's recommended solution approach and identified an external vendor to develop the modernized claims processing system. Before contracting with the external vendor, the BA realized that the budget should be approved by the Chief Financial Officer.

What was missed by the BA when performing stakeholder analysis?

10. A business analyst (BA) needs to obtain agreement on and approval of requirements for a software solution. In order for this task to proceed, what does the BA need to understand?

11. A business analyst (BA) is validating requirements and has found that the design cannot be validated to support the requirements.

Which of the following is creating this situation?

12. A company is embarking on a software project in a heavily regulated domain. The client expects large upfront planning and detailed documentation for the project.

The recommended approach for the project will be:

13. A business analyst (BA) is planning to elicit requirements. The BA understands the scope of the elicitation and has selected interviewing as an appropriate technique.

Which of the following is part of the logistics for these interviews?

14. A business analyst (BA) has discovered an old checklist prepared for another initiative, which includes the following characteristics: Complete, Feasible, Unambiguous, Testable.

What is the purpose of this checklist?

15. A business analyst (BA) needs approval for the requirements which were elicited, collated, and verified by a peer. The BA needs to understand the approval process and appropriate stakeholders who have the authority to approve the requirements.

Which of the following artifacts contains this information?

16. A business analyst (BA) is planning the requirements attributes. The BA received a long list of requirements that must be implemented in different phases.

Which requirements attribute can the BA include to allocate the requirements to the proper phase?

17. A business analyst (BA) is compiling information about different approaches that will meet solution requirements in order to make a recommendation for solution design.

To evaluate whether externally available solutions meet the requirements, which of the following will the BA create and distribute?

18. A business analyst (BA) is working on a complex project involving many stakeholders for which the business case has been previously completed and signed off. After an organizational restructure, new stakeholders have been assigned to the project working group, but do not see the value in the project outcomes and refuse to collaborate.

What is a guideline or tool the BA can use to focus stakeholders on a common goal?

19. A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach.

What is an advantage of using this technique?

20. A passport agency has recently deployed an online system where customers can apply for, amend, and renew passports. The expected volumes have not been realized and as a result, the agency has not achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level.

What method of requirements elicitation should the BA start with?

21. The business analyst (BA) is analyzing the formal relationships between people working in the enterprise.

Which technique will the BA use to perform this task?

22. A business analyst (BA) has elicited requirements for a new system. A subset of these requirements refers to judging the performance of the system, such as efficiency, capacity, security, and scalability.

What technique is used to examine and group these requirements?

23. A business analyst (BA) is measuring solution performance of a new system.

What should the BA consider to avoid skewed results and an inaccurate conclusion?

24. A business analyst (BA) needs to make sure that the business analysis information is securely stored and accessible to stakeholders.

Which element helps in achieving that goal?

25. Due to a change in regulation, a solution being implemented has a new compliance requirement that must be evaluated. The requirements change strategy focuses on total cost of change as the primary driver for decisions. The business analyst (BA) compiled the following impact assessment of the proposed change based on the new compliance requirement.





What recommendation should the BA make to the stakeholders based on the above information?

26. A lead business analyst (BA) analyzed the performance of all BA's within the organization.

How should the BA approach communicating the results to stakeholders?

27. A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project.

What exercise must be carried out to determine the changes needed in the new application?

28. Stakeholders need a financial report that can be published and distributed to multiple end users. They

would also like the report to be developed within a specific time frame and within cost.

What must the business analyst (BA) do to achieve this goal?

29. A global organization is implementing a new Knowledge Management System and communication to the different regions has been informal. The approach is to convert the few remaining regions iteratively. The team has experienced variances at this point but feels confident in these final conversions.

How should the business analyst (BA) communicate the information?

30. The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:

31. A banking giant recently found a major security loophole in their online banking platform that could expose customer information. Security experts and the business analyst (BA) develop a low cost, low effort emergency fix to address this issue.

What factor should the BA use to convince the bank to move forward with the emergency fix?

32. An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the business analysis work.

Which of the following techniques could be used to elicit feedback from all affected stakeholders?

33. A project's business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures.

Which of the following stakeholders will provide this verification?

34. A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The BA intends to identify who has authority and responsibility to propose changes, who should be involved in the change discussions, and how changes will be documented and communicated.

Which of the following are the inputs that would help the BA complete the task?

35. A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that items determined to be important are included in the final requirements deliverable.

Which of the following will help the BA complete this task?

36. An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience.

Which one of the following tools will assist the BA in this discussion?

37. A business analyst (BA) creates several use case scenarios to specify the requirements for a system. When the beta version of the system is released, there are problems because several important pieces of information are missing.

What should the BA have done to avoid this situation?

38. The business analyst (BA) assigned to support a legacy system has developed a customer survey to assess its usability.

Before distributing the survey, what should the BA do?

39. A new regulation is introduced that the project must comply with to remain competitive and industry compliant. Management wants to understand the effect of this new requirement on the project.

What will the business analyst (BA) use to evaluate the change?

40. There are competing needs from the different business areas that will use a new system. The business analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution.

What approach has the BA defined?

41. A large online retailer is introducing new technology to upgrade its aging ordering process. The business analyst (BA) has drawn a stakeholder matrix showing information on how to engage with the stakeholders throughout the project.





Using the stakeholder matrix as a guide, how should the BA engage the suppliers?

42. A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process.

How can the BA use the manual?

43. The business analyst (BA) is assigned a small project, requiring minor enhancements to an existing system. The BA will meet with the business sponsor and developer next week to gather information about the change.

What should the BA review before the meeting?

44. During planning, elicitation, and sign off of requirements, the stakeholders felt that their opinions were not heard and information was not frequently shared.

What major competency was lacking in this process?

45. A business analyst (BA) must model information characteristics across multiple information systems for a project.

What type of model captures this information?

46. A business analyst (BA) is defining a stakeholder approval approach for the requirement deliverables. The project involves implementing new government regulatory requirements with significant risk to the organization in case of non-compliance.

According to the BABOK ® GUIDE, what will the BA need to do?

47. The business analyst (BA) has scheduled an informal review of audit requirements with the compliance officer.

The BA wants to demonstrate that the requirements collectively support one another so begins with reviewing the:

48. A business analyst (BA) is working on a project involving the purchase of a commercial off-the-shelf (COTS) product. All internal risks have been identified and assessed.

What is the BA's next course of action?

49. A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA carefully documented all these inputs from the thought leader because it will impact many of the strategic initiatives of the insurance company.

What specific element of requirement validation is being executed by the BA?

50. A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statistics show more efficiency.

How does the business analyst (BA) demonstrate to users how the new system is performing?

51. A team of business analysts (BAs) identified policies that dictate how the organization grants paid time off for its employees and the associated business rules.

What is this team of BAs trying to do?

52. A project aiming at improving an organization's Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution.

Which technique may be employed?

53. A business analyst (BA) is structuring requirements to ensure they are cohesive and tell the full story.

Which of the following requirements is consistent with a stakeholder's need: “As a Product Manager, I want to review my general insurance sales performance so I track my sales performance against my annual target”?

54. The business analyst (BA) has prepared a requirements package and it is now ready to present to the stakeholders.

What is the purpose of presenting the package?

55. Before beginning requirements elicitation, a business analyst (BA) has planned the necessary activities, identified needed stakeholders, and documented this in the Business Analysis Plan.

Which approach will help the BA ensure that stakeholders are available when required?

56. The business analyst (BA) recommended a new application be rolled out in phases. After reviewing alternatives, the project sponsor agreed.

What does the BA expect to achieve by this approach?

57. A senior business analyst (BA) is tasked with verifying a set of requirements written by a junior BA for a system. During this exercise, the junior BA will ensure that the requirements exhibit atomic characteristics.

The senior BA will be verifying that the requirements:

58. A business analyst (BA) is reviewing the elicitation results of several workshops in order to decide which technique to use to model the requirements. The elicitation identified user roles needed in a future solution, the functionality needed by each of these roles, and how the desired interaction with the solution should look.

Which technique allows the BA to model this type of information?

59. Verification of requirements on the projects have highlighted an issue regarding misunderstanding of design models among key stakeholders. A major reason cited for the misunderstanding was the technical jargon and models used in the documentation.

What must the business analyst (BA) do to improve the understanding?

60. A business analyst (BA) is planning the traceability approach for a project.

Why should the BA conduct this planning activity?

61. A business analyst (BA) begins to suspect that the ongoing elicitation activities with stakeholders are not delivering the quality of business analysis information required due to a lack of stakeholder participation.

What type of technique can the BA adopt to resolve this type of issue?

62. A business analyst (BA) has documented the components of an information technology (IT) library, in preparation for establishing a consolidated catalogue of IT services. When interviewed, several of the IT managers indicated they already have a catalogue, and have no additional information to provide.

What activity is necessary to support the project?

63. The business analyst (BA) has completed the verification of a set of requirements, but a change in scope has materialized.

Which technique should the BA use to obtain consensus and reach agreement among the stakeholders?

64. A business analyst (BA) is working on a project to provide a temporary solution that will last for two months. The BA is feeling overwhelmed with the work needed to create the huge number of links to provide full traceability from solution requirements to design for this solution.

How can the BA justify omitting all possible links?

65. A business analyst (BA) has completed documenting requirements and to save time, recommends sharing the requirements document with the development team to fast-track development immediately.

What issue may arise by doing so?

66. A business analyst (BA) is currently verifying the accuracy and consistency of information obtained from the stakeholders. The BA needs to identify additional information.

What should the BA do next?

67. During a project to replace an existing system, requirements for new functionality were elicited. Upon further investigation, additional types of requirements related to other features and characteristics were also identified.

What can facilitate effectively understanding the different types of requirements?

68. One of the tasks that the business analyst (BA) needs to complete is to maintain the requirements. As much as the BA values and sees the benefits of maintaining the requirements, the project manager (PM) does not see the same. In order to help the PM understand the value of this task, which following benefit of maintaining the requirements should the BA communicate to the PM?

69. A business analyst (BA) is preparing the elicitation activity plan for a project.

How will understanding the elicitation scope assist the BA with the elicitation activity?

70. A business analyst (BA) creates the following diagram as part of current state analysis activities.





What does a diagram of this type help users to understand?

71. A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured during the elicitation sessions satisfy the needs and expectations of the customer experience, within an initiative. The BA identifies a way that the stakeholder requirements can be structured to ensure realization of the desired customer experience.

Which viewpoint describes the approach taken by the BA to structure the requirements?

72. A business analyst (BA) is eliciting requirements for a pharmaceutical distribution company with an expansion plan across many states, each with their own tools and methods.

To make the requirements as re-usable as possible, what should the BA do?

73. A business analyst (BA) has just started a large project and is collaborating with stakeholders to define requirements. Another BA is joining soon to help with this initiative.

What action should the BA take to ensure that the new BA understands the project?

74. Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a solution that was launched a few years ago; however, the performance measures do not indicate whether or not the solution is contributing to the desired value.

What is the recommended next step?

75. A business analyst (BA) is assessing risks on a project addressing the implementation of a new web portal.

Which of the following would the BA classify as a project risk?

76. A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task.

Which type of improvement opportunity is identified by the BA?

77. A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the concerns are valid nor whether the survey was conclusive about the success of the project. The business analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of the survey.

What must the BA do to determine that the system is performing as intended and address the concerns of the CEO?

78. Several user groups are impacted by a proposed change to their daily work flow.

How should the business analyst (BA) convey these changes so that the user groups understand the impact?

79. A business analyst (BA) has been asked to develop a plan to complete the associated business analysis activities for a project in which an organization is switching from a manual to an automated process for receiving payments.

As the final step in developing the plan, which technique will the BA use?

80. A certain stakeholder requirement has been analyzed and broken down into several solution requirements, each affecting a different IT system. After solution design, the business analyst (BA) receives feedback that one of the IT systems will take longer than anticipated to implement.

What requirements artifact or technique will assist the BA in better understanding the related requirements?

81. A business analyst (BA) identified that a stakeholder requirement for an online system led to a functional requirement to provide a user login screen.

This is an example of which type of traceability relationship?

82. Two business analysts (BAs) are working on a requirement elicitation activity. One BA comes across a checklist that contains stakeholder details such as who are involved, location, group dynamics that are to be considered before beginning the elicitation activity and seeks a clarification from the second BA.

The other BA explains that these details, along with several other items mentioned in the checklist, are required to:

83. A system owner calls the project team to inquire about a recent change in one of the requirements, and insists that the change was never requested.

What should the project team do to investigate the issue?

84. A business analyst (BA) is working to identity the business need, specifically the problems with the current state of a process.

At which level of the enterprise can the BA identify problems with the current state?

85. During a requirements elicitation workshop, a stakeholder raises an issue that is outside of the project's scope.

The business analyst (BA) facilitating the workshop should:

86. A business analyst (BA) is supporting an organization in its product launch. The BA wants to identify assumptions about the benefits resulting from the new product.

What does identifying assumptions help the BA manage?

87. An organization prefers to execute projects using an adaptive approach. However, the new project is much more complex than previously executed projects.

What will the business analyst (BA) recommend?

88. A business analyst (BA) has been spending the majority of the past week cataloguing the new, removed, and modified components of an upcoming project.

What is the main purpose of the BA performing this work?

89. Requirements have been prioritized in the product backlog for inclusion in the upcoming release. One of the project team members fears that at least one requirement from the prioritization list is not finalized and still requires further analysis.

Which of the following factors describe the affected requirement?

90. A business analyst (BA) is developing the requirements for an inventory management system. Some current accounting processes are automated but other departments like purchasing, marketing, sales and distribution departments work in isolation and have a manual process.

They extensively use spreadsheets to maintain the transactions and at the end of the day the department managers manually verify and reconcile transactions before supplying the information to the accounting department. In order to verify and validate the elicited requirements, the BA will need to prepare a:

91. A business analyst (BA) is informing stakeholders about the importance of quality when eliciting requirements.

What characteristic describes a quality requirement?

92. A business analyst (BA) is tasked with developing requirements that can be implemented by the development team iteratively.

Which characteristic should the requirements exhibit?

93. A business analyst (BA) is identifying the functions and features required for a new enterprise software solution. The BA reviews historical documents about the current business processes and then interviews each stakeholder group, individually, asking questions about current business processes. The BA compares the information obtained during the stakeholder interviews with the information gathered from the historical documents.

Which activity is the BA performing with this approach?

94. A business analyst (BA) is working on a project for a media company. The BA has verified, validated, and prioritized the requirements based on business benefits. During the development phase, the team discovered that the current viewer will no longer be supported by the provider. The technical team needs to either upgrade to the newer version with different technology or find an alternate viewer. Given this new information, what is the next step for the BA?

95. A recent survey shows that a newly implemented system has features that the users have never used. Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must avoid future implementations with functionality that does not provide any business value.

What must the business analyst (BA) do to ensure future requirements meet a business need?

96. As part of a strategic initiative, a bank decides to expand operations to a new country where the most commonly used language is Spanish. The bank's current mobile application only supports English. The organization initiates a project to provide local language support for the app.

From which level did the business need originate?

97. A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business.

Which of the following is an opportunity for improvement the BA could recommend?

98. A business analyst (BA) is defining constraints for a project.

Which of the following is a valid constraint?

99. A business analyst (BA) is defining relationships between business requirements and solution components.

Which guideline will the BA use to accomplish this?

100. Which tool will allow a business analyst (BA) to determine how information is input, processed, stored, and extracted from a collection of systems?

101. A business analyst (BA), analyzing requirements, has decomposed information into components.

What is the purpose of this exercise?

102. The business analyst (BA) is helping the business stakeholders prioritize requirements for a new customer portal for managing orders, delivery, and payment information. A number of requirements address compliance with regulations regarding access for people with disabilities.

What factor should the BA use to guide the stakeholders when assigning a priority for these specific requirements?

103. A project team needs to maintain the traceability of requirements for a software system.

Due to the large number of requirements, which of the following methods should the team use?

104. A business analyst (BA) is preparing for elicitation activities and needs to determine who should be consulted, who should participate, and what roles each should fill.

Which elicitation technique should the BA use?

105. During a lessons learned session, stakeholders had a heated discussion on the performance measures being employed and why they are necessary.

The business analyst (BA) explained that performance measures are required to:

106. While gathering information during a requirements workshop, a subject matter expert states that it is likely that an organizational restructure will occur in one of the business departments that will be utilizing parts of the new system.

As such, the business analyst (BA) should:

107. A stakeholder has requested an extremely detailed resolution to an issue during current state analysis that may consume about 20% of the estimated project effort.

How should the business analyst (BA) handle the situation?

108. A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA communicated the observation to the leadership team of the organization because many on-going projects were triggered by those regulations. The leadership team unanimously decided to cancel the initiatives that were driven by the government regulations.

What is the corporation's attitude towards risk?

109. After a walk-through of the requirements specification with the business users, the group determines that five requirements are now mandatory due to new government regulations.

What should the business analyst (BA) do following the meeting?

110. A project to replace a financial system uses a waterfall methodology. Initially, meetings with the project subject matter experts (SMEs) were positive. As the project progressed through the requirements and design phases, the SMEs attended fewer meetings, resulting in a delay to the project build phase.

What should the business analyst (BA) have done to prevent the delay?

111. A new contract requires a thorough level of documentation to be developed and maintained with planned phases of reviews and authorized sign offs.

Which approach fits this contract?

112. A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the performance measures requested.

The BA will be ensuring that the performance measures:

113. A business analyst (BA) is working on a project that has a number of stakeholder conflicts and issues. The BA is finding it difficult to resolve the conflicts and issues effectively.

What should the BA do to prevent a similar situation in the future?

114. A business analyst (BA) is working on an effort to upgrade a system to take advantage of new technology. Most of the end users with the business knowledge and IT staff with technical knowledge of the system are no longer with the company.

What can the BA evaluate to better understand the extent of the effort?

115. You are currently working on creating the activity list for an initiative in your organization.

What characteristic must be assigned to each task in your task list?

116. Shelly is the business analyst for her organization and she's working with Thomas to review the business requirements. They are discussing the identified requirements, how the requirements will transition to the operations, and the longevity of the solution. Thomas is concerned that the identified requirements may not map to the desired future state of the organization.

What business analysis task is Shelly facilitating in this scenario?

117. Which of the following are documented approaches to the business analysis work? Each correct answer represents a complete solution.

118. You are the business analyst for your organization and working with the stakeholders to prioritize the requirements. The stakeholders are concerned about the financial impact of the requirements should some of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based on their comments about the solution and the requirements.

The following are the three categories of risk tolerance associated with the stakeholders except for which one?

119. Tracy is a business analyst for her organization and she's gathered and identified the needed requirements for the solution scope.

What must Tracy do before she can begin managing the requirements? Choose the best answer.

120. Ben is the business analyst for his organization. Ben is currently working on a solution to improve a laser printer. He has taken the laser printer apart, identified each component, and documented each component's purpose.

What type of requirements organization is Ben doing in this scenario?

121. You are the business analyst for your organization and you're working with Fran on business analysis processes. Fran is a stakeholder who wants to ensure that your business analysis approach and activities are compatible with the project activities.

Of the following, what type of business analysis stakeholder is Fran?

122. You are a business analyst for your organization and you're working with Mary. Mary wants to know what you need to complete the process of planning the business analysis approach if you're already the business analyst for your organization.

Which of the following statements is true regarding the plan business analysis approach?

123. You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing.

What technique can you use to track problems with the requirements?

124. Which one of the following statements is most true about changing requirements in a change-driven approach to business analysis and requirements management?

125. Which element of the process of assessing the capability gaps is best described as gathering as much enterprise architecture information as is available about the current state of the organization and the areas affected by the business need?

126. Beth is the business analyst for her organization and she wants to be certain that she and her team follow the correct procedures for enterprise analysis.

What document can provide the governances for enterprise analysis efforts?

127. Henry and Fred are working together on business analysis duties for the implementation of new software. Henry, the business analyst, tells Fred that they should take the current measurement of productivity, and then measure again after the solution has been implemented. This benchmarking approach will allow Henry and Fred to see the real effect of the solution on the business need.

What term is assigned to this measurement?

128. Kendra is the business analyst for her organization. She's working with the project manager and the project sponsor to discuss the current requirements. Kendra believes it's important for the project manager to first implement the requirements with the highest amount of risks. Is this a good idea?

129. A business analyst is studying the cost of the endeavor in relation to the projected income the endeavor will bring once the project is completed.

What financial valuation technique can the business analyst use to determine the breakeven point for the project?

130. When a business analyst completes the elicitation process, she will create four outputs.

Which one of the following is an output of the elicitation process?

131. When using a change-driven approach, the business analyst may create an initial list of high-level requirements for the initiative.

This high-level requirements list is also known as what term?

132. As a business analyst, you may be called upon to define the scope of work and to develop the estimates for the endeavor.

Which one of the following is an important tool for this activity?

133. You are the project manager of the NGQQ Project for your company. To help you communicate project status to your stakeholders, you are going to create a stakeholder register. All of the following information should be included in the stakeholder register except for which one?

134. According to 'A Guide to the Business Analysis Body of Knowledge', the two most common data models are the entity-relationship diagram and what other model?

135. You are the business analyst for your organization and you're performing the solution assessment process. When you assess a solution, what are you actually looking for?

136. Beth is the business analyst for her organization and she's creating a data dictionary for her organization. All of the following information should be included in the data dictionary for an endeavor Beth is leading except for which one?

137. You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders who are located in offices around the world. Because these stakeholders are dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?

138. What's the difference between a desired outcome and a solution? Choose the best answer.

139. In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?

140. You are the business analyst for your organization. Management has asked you to define and document the requirements of an endeavor so that the requirements may be reused again in the organization.

Why would an organization want to re-use requirements?

141. In the life of a project, when do the number and impact of change requests often increase?

142. You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach.

Which one of the following is not an input to this approach?

143. Bradley is working with the business analyst Marsha to prioritize requirements for their organization. Marsha insists that the requirements be ranked on the cost-benefits analysis of the relative value to the organization.

What type of prioritization approach does Marsha want to use in this scenario?

144. Billy is the business analyst for her organization and she's working with a team to select a model. Richard doesn't understand why a model is needed for the requirements.

Which one of the following statements best describes the reason to use a model?

145. What business analysis process is needed to define the solution scope and prepare the business plan for the endeavor?

146. You are the business analyst for your organization. Your stakeholders have recently reviewed and approved the set of requirements that you've presented to them. You have now baselined the requirements.

What does it mean to baseline the requirements in the light of this scenario? Choose the best answer.

147. When you, a Business Analyst, work with your stakeholders, team, and experts to define the business analysis activities, what thing do you actually define?

148. A business analyst has just hosted a brainstorming session that has generated 57 ideas for a solution.

What should the business analyst do with the ideas now?

149. Which of the following is used as a means of validating a created, selected, or tailored business analysis approach?

150. As a business analyst in your organization, you must understand the difference between operative rules and structural rules.

What is the difference between structural rules and operative rules?

151. The task of verifying requirements is used to ensure that the requirements are ready for formal review and validation by the customers and for what other purpose?

152. Which technique in organizing requirements is best described as showing the concepts and relationships relevant to the solution or business domain?

153. A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A worth $456,000 to the organization while solution B worth $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A.

What is the opportunity cost?

154. You are the business analyst for your organization and you're working with Adam on business analysis processes. Adam is steeped in knowledge regarding the project's purpose. Of the following, what type of business analysis stakeholder is Adam?

155. You are the business analyst for your organization. You are currently identifying opportunities for a customer to improve their business processes. The customer wants to streamline their business efforts either through new technologies, better processes, or a combination of both. The customer demands, however, that the solution should not cost more than $300,000 to implement and support for one year.

What does the $300,000 represent?

156. You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback.

Which of the following statements best describes the change-driven approach?

157. According to the business analysis book 'A Guide to the Business Analysis Body of Knowledge', which your exam is largely based on, almost all methodologies fit somewhere along a spectrum between plan-driven and what other methodology?

158. Which of the following is used to rate available methodologies against organizational needs?

159. You're organizing the business analysis approach for your organization. Jane wants to know when changes to requirements are most likely to happen in business analysis processes.

Which one of the following statements best describes when changes to requirements may happen?

160. There are three inputs for stakeholder analysis.

Which input describes the organizational units that exist and their interactions with one another?

161. You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze.

What's the common task associated with customer complaints or loss of revenue?

162. Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task.

What is the RACI matrix?

163. Beth is a business analyst for her organization and she's discussing the solution with her key stakeholders. Beth is considering that moving to a new operating system, new office software, and new customized applications will be too much for the end users to learn and to manage their ongoing responsibilities.

What task is Beth completing in this scenario?

164. Management comes to you and asks you to complete some specifications and models about the current state of the organization.

Management wants you to complete this business analysis activity as soon as possible and report back to them with your findings.

What is the primary purpose of the specify and model requirements process?

165. In preparation for your business analysis examinations, you should be familiar with the tasks to complete requirements management and communication activities.

How many tasks are there in the knowledge area of requirements management and communication?

166. Which business analysis task in the requirements management and communication domain is best described as creating and maintaining relationships among business objectives, requirements, team deliverables, and solution components to support business analysis activities?

167. Which of the following describes the organizational policies, procedures, forms, and methodologies the business analyst is to follow?

168. You are the business analyst for your organization. You've believed that your solution can actually be purchased from outside vendor rather than trying to create the solution internally. You decide to ask the vendor to provide a fee for their services based on the statement of work.

What document will you give the vendor along with the statement of work?