Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ’s which stands for __________.

Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ’s which stands for __________.
A . Cost of the quantity
B . Conscious thought qualities
C . Conspicuous time quandaries
D . Critical-to-quality

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Answer: D