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Certification Preparation for Service Cloud Consultant
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Related CRT-261 Questions & Answers
- Which solution should a consultant recommend?
- Which two objects are used to verify that a customer is entitled to receive support?
- What should the Consultant recommend to gather information on Knowledge article usefulness?
- In which order does an article proceed through these stages?
- Which three steps should be considered in deployment?
- What should be recommended for reliable, real-time support to customers with these restrictions?
- What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?
- Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?
- Which three benefits can be expected from KCS adoption?
- Which three configurations are needed for the softphone to work in Salesforce?
- What are two design considerations for a Live Agent implementation? Choose 2 answers
- Which three options should UC consider when planning its implementation?
- Which two Omni-Channel features will assist in this routing and distribution?
- Which three recommendations should a consultant make to meet this requirement?
- Which approach should be used for the data migration?
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