From what places in SN can an agent create a case? (Choose three.)

Posted by: Pdfprep Category: CIS-CSM Tags: , , Post Date: December 20, 2020

From what places in SN can an agent create a case? (Choose three.)
A . Customer Service Application
B . Contact
C . Account
D . Chat

Answer: ABC

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html

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