In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Posted by: Pdfprep Category: CIS-HR Tags: Certified Implementation Specialist, CIS-HR exam questions, CIS-HR practice exam Post Date: April 11, 2021

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A . Matching Rules
B . Client Rules
C . ACLs
D . Escalation Rules

Answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Author