Posted by: Pdfprep
Post Date: November 29, 2020
Matching rules enhance assignment capability by ____________________.
A . Matching best agent by availability
B . Providing dynamic matching of cases to groups or individuals
C . Determining if account is a customer or partner
D . Matching best agent by skill
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html